Facebook has apologized for the massive outage that left billions of users unable to access Facebook, Instagram, WhatsApp and Messenger for several hours. As Santosh Janardan, Facebook’s Vice President of Infrastructure, said his company apologizes for the inconvenience caused by the platform disruption to all people and businesses around the world who depend on Facebook.
This outage, which prevented users from refreshing the home page or sending messages, was caused by configuration changes to the primary routers, but the company did not specify exactly what changes occurred, but it led to “disruptions” as it described it, which contributed to blocking the flow of data between routers in Facebook data centers around the world, which stopped the work of Facebook, Instagram and WhatsApp for a short period before yesterday noon ET in the United States.
Where the Facebook sites and applications were showing a server error, and after seven in the evening ET, which is about 6 hours of platform outage, CEO Mark Zuckerberg wrote on his Facebook page: “Facebook, Instagram, WhatsApp and Messenger are all back to work now.”.
The outage marks the longest downtime for Facebook since 2008, when a software bug shut down the site for about a day, affecting 80 million users. The platform currently has about 3 billion users, and it is reported that in 2019, a similar one-hour outage occurred, when Facebook blamed a change in the configuration.
Facebook’s stock closed down 5% yesterday, but was up 1% in early trading this morning.